In today’s ever changing world, customer is the king. Microsoft Dynamics CRM(Customer Relationship Management) is a cohesive suite of customer relationship modules, helping all types and sizes of business develop and maintain profitable customer relationships by delivering exceptional experiences based on knowledge and trust. It personalizes customer experiences by engaging them at the right time, in the right place, in the right way throughout the journey.
Microsoft Dynamics CRM makes customer engagement predictive by leveraging internal and external data to identify patterns and trends and applies this information to make recommendations or suggestions for how to optimize. It provides an all-inclusive view of all the customers, which enables your employees to make expedited and educated decisions about strategic efforts to be put in the sales, marketing, and customer service fields.
- Omni-channel customer support and engagement
- Real-time sales and content collaboration
- Create proactive experiences
- Mobile Sales
- Self-service portals for external non-CRM audience
- Knowledge management
- Workforce management
- Enhanced Power BI Integration
- Office 365 integration